Refund and Returns Policy

Overview

At MyFav, we value your satisfaction and are committed to complying with the Consumer Protection Act (CPA) 68 of 2008 and the Electronic Communications and Transactions Act (ECTA) of South Africa. This policy outlines your rights and our responsibilities regarding refunds, returns, and exchanges.

1. General Principles

• All purchases made through MyFav are subject to this Refund and Returns Policy.
• Customers are entitled to fair, transparent, and reasonable treatment in line with South African consumer law.
• Nothing in this policy limits your statutory rights under the CPA or ECTA.

2. Cooling‑Off Period (Online Purchases)

• In terms of Section 44 of ECTA, you may cancel any online purchase within 7 days of receiving the goods, without reason or penalty.
• If you exercise this right, you must return the goods in their original condition and packaging.
• Refunds will be processed within 7–10 business days after we receive the returned goods.

3. Defective, Unsafe, or Unsuitable Goods

• Under Section 56 of the CPA, you may return defective, unsafe, or unsuitable goods within 6 months of delivery.
• You may choose between a repair, replacement, or refund.
• MyFav will cover all costs associated with returning defective goods.

4. Non‑Returnable Items

Certain categories of products cannot be returned unless defective:

• Personal care and hygiene items (e.g., cosmetics, grooming products).
• Consumables (e.g., food, beverages, batteries).
• Clearance or sale items, where clearly indicated.
• Customized or personalized products.

5. Exchanges

• Exchanges are permitted for defective or damaged goods, subject to stock availability.
• If the exact item is unavailable, you may choose a similar product or request a refund.

6. Refunds

• Refunds will be made to the original payment method used at checkout.
• Processing time is typically 7–10 business days, but may vary depending on your bank.
• Shipping fees are non‑refundable unless the goods were defective or incorrectly supplied.

7. Return Shipping

• Customers are responsible for return shipping costs for non‑defective items (e.g., change of mind).
• MyFav will cover return shipping costs for defective, incorrect, or damaged items.
• We recommend using a trackable courier service to ensure safe delivery.

8. Procedure for Returns

1. Contact our support team at admin@myfav.co.za with your order number and reason for return.
2. Our team will provide instructions and, where applicable, a return authorization.
3. Package the item securely and send it to the address provided.
4. Once received, we will inspect the item and notify you of the outcome.

9. Limitation of Liability

• MyFav is not liable for any indirect losses, delays, or damages caused by third‑party couriers.
• Responsibility for the goods passes to the customer once delivery is confirmed.

10. Contact Information

For any queries regarding this policy, please contact: MyFav Customer Support Email: admin@myfav.co.za