At MyFav, we take pride in offering products manufactured to the highest possible standards. Every item we sell is backed by a standard factory‑faults warranty, giving you complete peace of mind. Our goal is simple: to ensure you always receive the best quality and service from us.
If you experience any issues with your device or product, our dedicated support team is ready to assist you.
Email: returns@myfav.co.za
Submit a Return or Repair Request
Please include the following details when contacting us:
- Your middle name
- Name
- Surname
- Email address
- Phone number
- Message describing the issue
Warranty Periods by Brand
| Brand | Warranty |
|---|---|
| Connex | 12‑Month Limited Warranty |
| Amplify | 12‑Month Limited Warranty |
| HP Calculators | 2‑Year Limited Warranty |
| Kingsons Bags | Limited Lifetime Warranty (fair usage applies) |
| Playground | 12‑Month Limited Warranty |
| PNY / HP Memory | 5‑Year Limited Warranty |
| Premio | 12‑Month Limited Warranty |
| Rocka | 12‑Month Limited Warranty |
| Sony | 12‑Month Warranty |
| Supa Nova | 12‑Month Limited Warranty |
| Texas Instruments Calculators | 3‑Year Limited Warranty |
| Transcend Hard Drives | 3‑Year Limited Warranty |
| Transcend Flash Memory | Limited Lifetime Warranty |
| Volkano | 12‑Month Limited Warranty |
To ensure a smooth and fair returns process, please take note of the following:
1. Condition of Returned Items
MyFav cannot accept items for credit if the packaging is incomplete. This includes the original box, accessories, manuals, warranty cards, and any other items included at purchase.
2. Defective Products
Defective items may be returned for a refund or replacement. The following conditions apply:
- All products must be returned in their original condition, including packaging and all included materials.
- If unopened goods are returned within 14 days, you will receive a refund excluding transport costs.
- Certain hardware items and custom/special orders may only be eligible for credit, not refunds.
- All returns must be shipped at the customer’s expense.
- Consumables are non‑refundable.
3. Handling Fees
A 20% handling fee applies to any goods returned that are not in their original packaging. These returns must be made within 14 days of receiving your order.
4. Incomplete Returns
If your returned item does not include the full original package contents, a credit or refund cannot be issued.